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techCustomer Supporthybrid
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About this role
Join РТК-ЦОД as a Technical Support Engineer to assist users of a cloud web service and ensure smooth operations.
Description
Join РТК-ЦОД as a Technical Support Engineer to assist users of a cloud web service and ensure smooth operations.
Responsibilities
Responsibilities
- Support users of the cloud web service: promptly accept, diagnose, and take incidents into work
- Resolve typical service requests 'on the spot', saving client time
- Work with monitoring systems: proactively track infrastructure status and respond to alerts in a timely manner
- Collect technical information and logs for quick escalation of critical incidents to the second line of support (L2)
- Route requests so that each complex issue reaches the right expert without delays
Requirements
Requirements
- Confident knowledge of Windows OS (advanced user level) and basic knowledge of Linux
- Understanding of data transmission networks and basic network protocols
- General understanding of virtualization technologies (VMware, OpenStack, Hyper-V)
- Ability to explain complex topics simply: you can clearly, structurally, and politely articulate thoughts verbally and in writing
Conditions & Benefits
Conditions
- Full-time employment
- Labor contract
- Schedule: 1/3
- Hybrid work format (Voronezh)
Job Details
Market range (est.)$90k–$180k
LocationHybrid
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 29, 2026 (13d ago)
Tags & Skills
techCustomer Supporthybrid
Tech Stack
WindowsLinuxnetwork protocolsvirtualizationVMwareOpenStackHyper-V
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