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supporttechaiCustomer Support
About this role
AV Soft is looking for a Technical Support Engineer in Moscow. Join a leading IT company specializing in information security since 2010.
Description
AV Soft is a Russian software developer for information security, operating since 2010, and accredited IT company listed in the Register of domestic software.
Responsibilities
- Remote connection to customer workstations for problem diagnosis and necessary adjustments
- Interaction with testing, development, and DevOps teams when bugs are found: creating tasks in the task tracker, monitoring status, informing clients about the progress of fixes
- Coordinating work with adjacent specialists: agreeing on connection times with the customer via chat
- Prompt response to incidents in chats with customers; in case of escalation, quickly passing information to senior colleagues
- Keeping records of connections and completed work
- Updating the knowledge base and internal instructions (troubleshooting)
Requirements
- Ability to work with Docker
- Ability to work with basic console Linux commands (ls, cd, cp, mv, rm)
- Ability to connect via SSH, PAM, file transfer via SCP
- Working with system service manager (systemctl), viewing logs (journalctl)
- Experience with Jira / Redmine, familiarity with ticket systems (Zammad, oSTicket)
- Understanding of SLA methodology and support line structure
- Skills in professional business correspondence and polite communication with customers
- Advantage: knowledge of Bash in Linux/UNIX, Python
Conditions & Benefits
- Work schedule: 9:00 AM to 6:00 PM, flexible schedule available for students
Job Details
Market range (est.)$90k–$180k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedSep 2, 2026 (5d ago)
Tags & Skills
supporttechaiCustomer Supportoffice
Tech Stack
DockerLinuxSSHPythonJiraRedmine