What You Will Do

• Support merchants by processing technical requests via ticket system, Telegram, and email;
• Investigate payment incidents: stuck transactions, balance discrepancies, webhook issues;
• Assist with onboarding — guide merchants from test environment to their first live transaction;
• Explain technical nuances to non-technical client teams.

Investigation and Escalation

• Analyze transactions using blockchain explorers (Etherscan, Tronscan, BSCScan, etc.);
• Identify the cause of failures: network issues, gas fees, incorrect addresses, merchant or platform problems;
• Escalate complex cases to development with clear problem descriptions and logs;
• Track escalation statuses and keep merchants informed.

What We Are Looking For

• 1–3 years in technical support for IT products or payment services;
• Understanding of blockchain mechanics: networks, addresses, fees, confirmations, mempool;
• Knowledge of major blockchains: Ethereum, TRON, BNB Chain — at least as a confident user;
• Ability to read transactions in explorers and understand issues;
• Understanding the difference between USDT TRC-20 and USDT ERC-20 — and why it matters;
• English proficiency sufficient for written communication with merchants.

• Experience in crypto processing, exchanges, or crypto wallets;
• Basic understanding of webhooks, REST API, HTTP statuses.

What We Offer

• Fully remote work from anywhere in the world;
• Stable fixed salary;
• Dedicated budget for training and professional conferences;
• Small team — decisions are made quickly, no bureaucracy;
• Direct access to development and real transaction cases from day one.