Customer Service Specialist – Junior at SOFTSWISS · Web3Vacancy
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Customer Service Specialist – Junior

SOFTSWISS
Remote
Market range (est.) $60k–$115k
◆ 5/10 igamingCustomer Support
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About this role

Join SOFTSWISS as a Junior Customer Service Specialist to support client operations in the Game Aggregator team. Help manage client projects and ensure smooth functionality of casino games API platform.

Description

SOFTSWISS is hiring a Customer Service Specialist to join our Game Aggregator team. You’ll support client operations and project configuration, working closely with clients and other Game Aggregator teams. The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Responsibilities
  • Process requests to enable new providers and currencies for the casino.
  • Check the functionality of newly enabled providers and currencies in the casino.
  • Collect required documents from clients and check that all necessary documents are provided according to the required list.
  • Perform technical configuration of new projects.
  • Prepare invoices and various reports for clients.
  • Communicate with clients and collaborate with other Game Aggregator teams.
  • Inform clients about important changes and monitor the implementation of these changes.
Requirements
  • Written and spoken English at B1–B2 level.
  • Written and spoken Russian at least B2 level.
  • Strong self-organisation, multitasking skills, and attention to detail.
  • Ability to prioritise tasks effectively.
  • Ability to independently search for, analyse, and systematise information.
Conditions & Benefits
  • Private health insurance
  • Sports benefits
  • Comprehensive Mental Health Program
  • Free English lessons (online)
  • Local language courses
  • Paid time off
  • Maternity leave support
  • Referral program rewards
  • Upskilling, internal workshops, and participation in professional conferences and corporate events
Job Details
Market range (est.)$60k–$115k
LocationRemote
AI Score★★★★★☆☆☆☆☆ 5/10
PostedSep 22, 2026 (1h ago)
Tags & Skills
igamingCustomer Support
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