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International Cryptocurrency Payment Platform is no longer accepting applicants for this position. Browse other live web3 jobs or check out similar roles below.
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Customer Support Agent
Remote
Market range (est.) $60k–$115k
◆ 7/10
cryptosupportCustomer Supportremote
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About this role
Join our international cryptocurrency payment platform as a Customer Support Agent. Help users and merchants with their inquiries in a fast-paced, high-load environment.
Description
We are an international cryptocurrency payment platform. We process hundreds of thousands of transactions, working with B2B and B2C clients worldwide, and are currently scaling our support team to make our service a benchmark for quality.
Responsibilities
- Provide prompt and quality assistance to users and merchants in chats (no cold calls).
- Understand technical cases: transaction delays, API integrations, blockchain network questions, and P2P operations.
- Adhere to strict and clear quality standards and response time metrics (SLA/FRT).
- Create bug reports for the development and QA teams if something goes wrong.
Requirements
- At least 1 year of experience in customer support (experience in FinTech / Crypto / iGaming / Tier-1 retail is a huge plus).
- Basic understanding of cryptocurrency (networks, wallets, transactions) or a willingness to learn quickly.
- Proficient writing skills in Russian. Knowledge of English (B1 and above) is a strong competitive advantage.
- Stress-resistant, able to handle negativity and break down chaotic customer problems into understandable components.
Conditions & Benefits
- Salary: Discussed individually based on interview results (stable payments in USDT/fiat).
- Format: Fully remote, work from anywhere in the world.
- Schedule: Shifts (discussed during the interview, including night shifts, as we support clients 24/7).
- Growth: Transparent KPI system. Show proactivity — quickly grow to Senior Specialist or Team Lead.
- Tools: Work with top stack (Zendesk, Jira, Slack). Clear knowledge base with answers to 95% of questions.
Job Details
Market range (est.)$60k–$115k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
PostedJun 29, 2026 (22d ago)
Tags & Skills
cryptosupportCustomer Supportremote
Tech Stack
ZendeskJiraSlack
Contact