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igamingmarketingOtherremote
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About this role
Two Head positions available in an international iGaming company: Head of Contact Center and Head of Engagement, focusing on LATAM market and player retention strategies.
Description
We are looking for strong leaders for two positions in an international iGaming company.
Responsibilities
Head of Contact Center
- Build the Contact Center for LATAM from scratch: processes, standards, KPIs, team, and interaction with existing infrastructure.
Head of Engagement
- Develop Retention & Churn strategy.
- Manage CJM and player engagement.
- Conduct segmentation and cohort analysis.
- Implement bonus and loyalty mechanics.
- Oversee CRM, Product, and Customer Service.
- Manage promotions, tournaments, jackpots, and other engagement mechanics.
- Analyze and optimize across different GEOs.
Requirements
Head of Contact Center
- Experience in leadership within iGaming/gambling.
- Strong background in Contact Center/Customer Support/VIP/Retention.
- Experience in building and optimizing operational processes.
- Experience with LATAM, especially Argentina/Colombia is a big plus.
Head of Engagement
- 5+ years of experience in international iGaming.
- Experience in Head/Lead positions in Engagement/Retention/CRM/Loyalty.
- Deep understanding of player psychology and retention metrics.
- Practical experience with segmentation, cohorts, bonuses, CRM, and promotions.
- Experience with international multi-GEO products.
Conditions & Benefits
Head of Contact Center
- Salary up to 4,000 USDT + bonus.
- Remote position, candidates from LATAM are also considered.
Head of Engagement
- Salary around $5,000.
- Hybrid/Remote work.
- Official employment.
Job Details
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
Riskhigh-risk
PostedSep 28, 2026 (14d ago)
Tags & Skills
igamingmarketingOtherremote
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Subscribe to our Telegram channel
✓ Direct apply: you message the hiring person. No ATS.