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Join BTSE as a Mandarin Junior Operations Support Associate. This remote role focuses on supporting global service operations, onboarding processes, and efficiency improvements.
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.
- Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- Provide operational support and perform additional tasks as assigned by the Supervisor.
- Proficient in both verbal and written Mandarin and English; additional languages are a plus.
- Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
- Ability to think independently, troubleshoot new problems, and suggest improvements.
- Strong numerical aptitude and analytical thinking skills.
- Self-motivated and able to work independently while contributing effectively to a team.
- Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
- Willingness to work on a shifting schedule.
- Bachelor’s degree or equivalent qualification is a plus.
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!