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Join Mercury as a Relationship Manager to support exciting startups, ensuring they maximize the value of Mercury's financial products. Ideal for those thriving in fast-paced environments.
We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful.
What You’ll Do
- Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
- Build relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
- Execute playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early-stage startup customers.
- Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
- Advocate the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience.
- Identify new business opportunities within existing accounts and drive account growth.
What You’ll Bring
- 2–4 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
- Experience working with founders or early-stage teams; comfort with ambiguity and speed.
- Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.
- Strong communication skills and responsiveness across Slack, email, and ability to in-person events (<20%).
- A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
- Operational rigor of strong documentation, proactive communication, and project management.
- Bonus points if you have your Series 65 license, CFP, or CFA charterholder.
Total Rewards
- The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
- Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
- New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
- Our target new hire base salary ranges for this role are the following: