Senior Internal Communications Channels Manager

You Will:

• Lead the strategy, roadmap and daily performance of Entain's internal communications channels, balancing strategic planning with hands-on delivery.


• Lead the ongoing development and optimisation of our channel ecosystem, ensuring channels remain engaging, intuitive and fit for a global workforce.


• Take end-to-end ownership of channel performance, including user experience, governance, content structure, technical issue resolution and continuous improvement.


• Partner with Internal Communications, People, Technology and Governance teams to deliver connected communication experiences across the business.


• Use data, colleague feedback and industry best practice to identify opportunities, improve engagement and enhance the employee experience.


• Manage relationships with main suppliers and platform partners, ensuring we're maximising value, innovation and service delivery.


• Oversee the technical delivery of global virtual and hybrid events, helping create engaging experiences for colleagues across multiple markets.


• Be the go-to expert for internal communication channels, coaching team members and advocating for best practice across the organisation.


• Stay on top of latest technologies, Microsoft 365 developments and evolving audience behaviours to evolve our channels and experiences.


• Champion improvement and continuous improvement across everything we deliver.

You Have:

• Substantial experience managing and improving internal communications channels in a complex or global organisation, including roadmaps, backlogs, requirements, governance, testing and implementation.


• Knowledge of digital employee communication, channel governance, content operations, user experience and accessibility.


• Practical experience of Microsoft 365 communication tools, including SharePoint, Viva Engage, Copilot and Teams, and email platforms such as Staffbase.


• Experience with Power Platform or OneLan CMS.


• The ability to turn channel data, user feedback and needs into clear priorities and recommendations.


• Experience producing high-profile virtual and hybrid events, with the confidence to manage technical delivery and senior team members.


• Confidence to challenge constructively and turn ideas into practical improvements.


• The ability to make technical subjects accessible to non-technical audiences.


• Excellent partner, supplier and project management skills, with the ability to make progress.

Benefits:

• A regular bonus and great pension.


• 25 days annual leave and all Bank holidays.


• Extra paid leave, including wellbeing and development days.


• Life assurance and Income Protection.


• Private healthcare and wellbeing support.


• A stake in our success through our ShareSave scheme.