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About this role
Lattice is seeking a Senior Manager, IT to lead their Corporate IT infrastructure and support operations. This remote role offers a salary range of $159,500 - $199,500 per year.
Description
Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto.
Responsibilities
What You Will Do
- Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance
- Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations
- Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation
- Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation
- Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation
- Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations
- Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows
- Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems.
- Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications
- Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes
- As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff
- Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence
- Provide ongoing performance feedback, goal setting, coaching, and development plans for staff
- Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures
- Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures
- Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners
- Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders
Requirements
What You Will Bring to the Table
- At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration
- 2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams
- Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning
- Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning
- Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support
- Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders
- Practical automation experience using APIs, scripting, Okta Workflows, Workato, or similar tools to reduce manual operational work
- Sound judgment around access governance, least privilege, sensitive employee data, audit readiness, and production change control
- Desired technology experience: Okta, Okta Verify, Google Workspace, Slack, Zoom, Jamf/Iru or similar MDM, Rippling, Lumos/IGA, Jira/JSM, Workato/Okta Workflows, ChatGPT, Claude/CoWork, Console, Cursor, and SaaS admin tooling
- Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly
- Ability to evaluate vendors and guide build-vs-buy decisions with clear business, risk, cost, and operational tradeoffs
- Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders
- Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred
Conditions & Benefits
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- Emergency Weather Support
- Wellness Apps
- Paid Parental Leave
- Paid Time off inclusive of holidays and sick time
- Commuter & Parking Accounts
- Lunches in the Office
- Internet and Phone Stipend
- One time WFH Office Set-Up Stipend
- 401(k) retirement plan
- Financial Planning
- Learning & Development Budget
Job Details
Salary$159,500–$199,500
LocationRemote
AI Score★★★★★★★★★☆ 9/10
PostedSep 21, 2026 (1h ago)
Tags & Skills
techOtherremote
Tech Stack
IT infrastructureidentity managementendpoint managementSaaS administrationautomationAI productivity tools