What You Will Do

• Support merchants

- Accept and process technical requests from merchants via ticket system, Telegram, email - Resolve payment incidents: stuck transactions, balance discrepancies, webhook issues - Assist with onboarding — guide merchants from test environment to first live transaction - Explain technical nuances to non-technical teams on the client side

• Investigation and escalation

- Analyze transactions using blockchain explorers (Etherscan, Tronscan, BSCScan, etc.) - Determine the cause of failures: network, gas fees, incorrect address, merchant or platform issues - Escalate complex cases to development with a clear problem description and logs - Track the status of escalations and keep the merchant informed

What We Are Looking For

• Mandatory

- 1–3 years in technical support for IT products or payment services - Understanding of blockchain mechanics: networks, addresses, fees, confirmations, mempool - Knowledge of major blockchains: Ethereum, TRON, BNB Chain — at least as a confident user - Ability to read transactions in explorers and understand what went wrong - Understanding the difference between USDT TRC-20 and USDT ERC-20 — and why it is critical - English — sufficient level for written correspondence with merchants

• A plus

- Experience in crypto processing, exchanges, or crypto wallets - Basic understanding of webhooks, REST API, HTTP statuses

What We Offer

• Fully remote work
• Fixed salary
• Budget for training and professional conferences
• Small team — decisions are made quickly, no bureaucracy
• Direct access to development and real transaction cases from day one