Responsibilities:

• Business Operations & Workflow Architecture

- Design, implement, and continuously optimize Standard Operating Procedures (SOPs) across all departments to ensure scalability. - Lead and manage the end-to-end KYC/AML workflow, ensuring a frictionless user experience while maintaining rigorous regulatory standards. - Manage and optimize deposit/withdrawal flows, ensuring speed, security, and reconciliation accuracy. - Lead procurement and manage relationships with external vendors (e.g., liquidity providers, KYC/AML software, cloud services).

• Compliance, Policy & Data

- Monitoring policy: Create frameworks that monitors our data to make sure every policy is followed. - Data Oversight: Own & understand all data; ensure data integrity, reporting accuracy, and use operational metrics to drive decision-making. - Customer Success Monitoring: Oversee CS performance metrics to ensure user issues are resolved and systemic bugs are reported back to product teams.

• Financial Oversight

- Budget Management: Strategic ownership of the operations budget, optimizing burn rate while ensuring the exchange has the resources to scale.

• Management Role/Functions

- Act as a liaison between the local & global. - Looking and maintaining the relationship with vendors.

Requirements:

• 8+ years of operations leadership experience, with at least 4+ years specifically within a Crypto Exchange or high-growth Fintech/Banking/Tech/Ecommerce Industry.
• Proven track record of building and documenting Standard Operating Procedures (SOPs) from the ground up in a fast-scaled environment.
• Experience building or managing Customer Success monitoring systems to ensure high-quality user support and rapid incident response.
• Skilled in selecting, onboarding, and managing third-party Vendors & Procurement (e.g., KYC providers, custody solutions, and liquidity partners).
• Deep understanding of end-to-end crypto exchange business workflow and the specific fraud risks associated with crypto deposit/withdrawal flows.

Nice to Haves:

• Practical experience with SQL or Business Intelligence tools.
• Familiarity with blockchain explorers and wallet infrastructure.

Perks & Benefit:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Various team-building programs and company events.
• And many more! Apply and let us tell you more!