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Join Clipboard Health as a Client Support Specialist to manage B2B relationships with healthcare facilities. Work remotely in a fast-paced environment, solving customer issues and driving retention.
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
- Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
- Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
- Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
- Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.
- Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
- Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
- Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
- High Accountability – We value people who hold themselves to high standards and consistently deliver results.
- Experience Level: Open to candidates of all experience levels —what matters most is your ability to handle business customers professionally and solve problems effectively.
- Education: No specific degree required—we care about what you can do, not just what’s on your résumé.
- 100% Remote – Always. Work from anywhere in the world.
- Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
- A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot —our selection is based on real-world problem-solving ability, not just credentials.
- System Requirements: A reliable laptop/desktop (no Chromebooks or Linux OS), Minimum 20 Mbps wired internet connection, Wired headset for clear communication, A quiet, distraction-free workspace, Stable power and internet connectivity.