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Join Mercury as a Senior Benefits Account Manager to guide customers in designing benefits packages and managing the enrollment process. Work remotely within the US and enjoy competitive salary and equity options.
At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself. We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint.
Responsibilities
- Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
- Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
- Keep our systems current with the right health insurance information so nothing downstream breaks
- Communicate proactively with customers to resolve issues before they become problems
- Build and refine the internal processes that ensure no enrollment ever gets missed
- Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
- Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal
Requirements
- An active Life & Health broker license. This is required to be considered for this role
- Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
- Exceptional detail orientation to help you build resilient systems and processes
- Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
- Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
- Be in the top 5% of your peers, and the people who've worked with you would agree
Conditions
- Total rewards package includes base salary, equity (stock options/RSUs), and benefits
- Competitive salary and equity ranges within the SaaS and fintech industry
- New hire offers are based on experience, expertise, geographic location, and internal pay equity relative to peers
- Target new hire base salary ranges for this role: