Team Lead Account Managers / Operations Team Lead at NOTA · Web3Vacancy
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Team Lead Account Managers / Operations Team Lead

Remote
Market range (est.) $90k–$180k
◆ 7/10 fintechpaymentsAccount Managerremote
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About this role

Join NOTA as a Team Lead Account Managers to oversee client support and operational processes in a dynamic fintech environment.

Description

NOTA is an international fintech company developing payment infrastructure for B2B clients: multi-currency accounts, international payments, FX, mass payouts & collections, fiat/crypto on-off ramp, API, and White Label solutions.

Responsibilities

Responsibilities

  • Manage the Account / Operations Managers team.
  • Control onboarding of B2B clients: KYC/KYB, account activation, launch of first transactions.
  • Oversee client service, SLA, and communication quality.
  • Support key and VIP clients, resolve complex cases and escalations.
  • Participate in launching API integrations and White Label projects.
  • Coordinate client issues with AML/Compliance, Legal, Finance, IT/Product, and Sales.
  • Develop and implement SOPs, scripts, knowledge base, and KPIs.
  • Analyze client requests and improve internal processes.
  • Implement AI tools and automation in team operations.
  • Conduct one-to-one meetings, training, and performance evaluations.
Requirements

Requirements

  • 3+ years of experience in Account Management, Client Operations, Customer Success, or Payments.
  • Experience in fintech, payments, banking, FX, crypto, or other financial services.
  • Team management experience of at least 1 year.
  • Understanding of international payments, FX, corporate accounts, KYC/KYB, and AML.
  • Experience with B2B clients and complex client cases.
  • Understanding of API integrations and/or White Label is a plus.
  • Experience with KPIs, SLAs, CRM, and operational reporting.
  • Strong leadership and communication skills.
  • English — Upper-Intermediate (B2) and above.
Conditions & Benefits

Conditions

  • Remote, full-time.
  • International fintech environment and complex B2B payment products.
  • Opportunity to directly influence client and operational processes.
  • Direct interaction with management and key teams.
  • Opportunity to develop Account / Operations function and team.
  • Competitive fixed salary + KPI-based bonus.
Job Details
Market range (est.)$90k–$180k
LocationRemote
AI Score★★★★★★★☆☆☆ 7/10
RecruiterEvgeniia_hr_01
PostedOct 15, 2026 (1h ago)
Tags & Skills
fintechpaymentsAccount Managerremote
Join Talent Pool Subscribe to our Telegram channel

✓ Direct apply: you message the hiring person. No ATS.

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