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Join Entain as a VIP Team Leader to oversee the management of VIP Executives for the Brazilian Market, ensuring exceptional service for high-value players during a maternity leave term.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
- Oversee the day-to-day management and performance of the VIP Executives Management team for the Brazilian Market.
- Ensure high-value players receive exceptional and personalized service.
- Maximize player satisfaction, retention, and overall value.
- Implement strategies to protect business revenue from VIP players.
- Align VIP initiatives with the company’s overall business strategy.
Qualifications
- VIP Account Management: 3–5 years’ experience managing high-value VIPs in online gaming or a similar customer-focused industry (Desirable).
- Team Leadership: Proven ability to lead and motivate high-performing teams in a target-driven environment.
- Data-Driven Decision Making: Strong analytical skills with experience using data to drive strategy and optimize VIP programs.
- CRM & Segmentation Expertise: Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs (Desirable).
- Industry Knowledge: In-depth understanding of the online gaming sector, including player behavior, regulations, and market trends.
- Strong Communication: Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
- Commercial Profile: Identify opportunities to bring business results and mindset to the team.