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◆ 6/10
techOtheroffice
About this role
Join ANCOR as an IT Support Team Lead in Moscow. Lead the IT support team, manage ITSM systems, and enhance office infrastructure.
Description
Join ANCOR as an IT Support Team Lead in Moscow. Lead the IT support team, manage ITSM systems, and enhance office infrastructure.
Responsibilities
Responsibilities
- Organizing IT support based on the ITIL service model
- Developing and maintaining ITSM systems and their components (service catalog, interaction channels, IT assets)
- Filling databases in the ITSM system to reduce incoming requests
- Managing the lifecycle and accounting of user IT assets
- Coordinating and controlling projects for office infrastructure development, modernization of user equipment, and software package updates
- Leading the IT support team: assessing employee performance, providing regular feedback, participating in recruitment for open positions, developing and implementing key performance indicators (KPI) for the support team
- Participating in IT audits and addressing issues identified during inspections
- Interacting with external partners providing IT services
Requirements
Requirements
- Higher education in information technology
- Experience managing an IT support team for at least 3 years with 1-2 subordinates
- English language proficiency at least Intermediate
- Developed analytical skills
- Excellent communication skills
- Proficient PC user (Excel, PowerPoint)
- High motivation and results-oriented
Job Details
Market range (est.)$120k–$245k
LocationOffice
AI Score★★★★★★☆☆☆☆ 6/10
PostedOct 6, 2026 (6d ago)
Tags & Skills
techOtheroffice
Tech Stack
ITILITSMExcelPowerPoint