Responsible Gaming Governance Product Officer - 12 Month FTC

Key Responsibilities:

• RG Product Implementation

Provide RG expertise across the end-to-end rollout of the detection and intervention system, including definition of requirements, system calibration, output validation, and enhancement implementation. Maintain accurate, up-to-date documentation as the single source of truth for system configuration and performance across all markets. Drive cross-market alignment while respecting market-specific adjustments.

• RG Product Quality Assurance

Serve as the point of reference for business stakeholders on system performance and quality. Own and proactively define the System QA framework across markets, including calibration checks, performance monitoring, stakeholder feedback, and identification of system improvement opportunities. Drive continuous optimisation by assessing system effectiveness from both an RG and wider stakeholder perspective, ensuring the right metrics, insights, and controls are in place to demonstrate performance.

• Business Optimization & Stakeholder Enablement

Collaborate cross-functionally on system enhancements that strengthen both player protection and business value. Build internal trust through educational sessions and clear communication on how the system works. Help stakeholders access and understand the data they need on system performance.

Experience:

• Required

At least 3 years of RG experience in regulated environments. Demonstrated understanding of RG detection systems and player intervention workflows.

• Beneficial

Genuine passion for both player protection and customer experience. Strong cross-stakeholder collaboration skills and ability to navigate diverse perspectives. Comfortable delivering training and building stakeholder understanding. Strategic analytical thinking; ability to translate data insights into actionable solutions. Meticulous approach to documenting. Solution-oriented, self-starter with a positive, can-do attitude.