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Join FDJ UNITED as a Strategic Designer to innovate and enhance customer experiences in the betting industry. Collaborate with a passionate team and make a real impact in a dynamic environment.
At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
What You Will Do
- Pilot and orchestrate strategic design and user research processes from framing to restitution, coordinating necessary expertise (UX, UI, Data, studies, facilitation…) while ensuring deadlines, resources, and budgets are respected.
- Assist departments in diagnosing their issues and design the most suitable approaches to address them: user research, collective intelligence workshops, experience mapping, personas, journey analyses…
- Analyze and decipher client issues by crossing various knowledge sources (data, studies, Voice of the Customer, UX Research…) to identify pain points, needs, usages, and improvement opportunities.
- Transform client insights into concrete recommendations, emerging strategic directions and action paths to imagine or improve experiences, services, and usages.
- Contribute to spreading a customer-centric culture within the Group by developing methods, tools, and practices that enable teams to sustainably integrate customer experience issues into their projects and decision-making.
What You Should Have
- At least 3 years of experience in consulting, design, or customer strategy.
- Ability to analyze data and have an internal consultant posture to support and transform customer experience strategy.
- Methodological skills to deploy actions and orchestrate complex processes.
- Strong interpersonal skills and a love for teamwork.
- Good command of English, both written and spoken.
- Familiarity with Office Suite and Figma.
What the Company Offers
- Fixed salary based on experience over 13 months, participation and profit-sharing bonus (around 18%).
- Enjoy numerous benefits: 13th month, individual bonuses, group savings plan, parental policy, health insurance, 100 days of remote work per year, meal card…
- Benefit from training and support that ensure your employability.