About Bastion

Bastion builds regulated financial infrastructure for modern businesses. The full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end. Bastion's regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems.

About the Role

We're hiring a Technical Account Manager to own the client experience from first integration through ongoing scale. This role is the bridge between Bastion's product and the companies building on our infrastructure — ensuring new clients get live quickly, existing clients stay informed and unblocked, and the product and engineering teams stay focused on building rather than fielding one-off implementation questions.

This role sits within the product team, reporting to Roland Mansilla, Head of Product. You'll work across nearly every function — product, engineering, compliance, and commercial — but your home base is product.

Responsibilities

First 30 Days

• Get hands-on with every Bastion product surface — issuance, custody, conversions — through sandbox integration and live documentation review
• Shadow 2-3 active client onboardings to understand current handoff points between product, engineering, compliance, and the client's team
• Own your first non-enterprise client onboarding end-to-end: KYB process, sandbox setup, technical walkthrough, and the path to first live transaction
• Audit existing technical documentation and client-facing materials — identify gaps and confusing spots that generate support tickets, and begin improving them
• Map the current-state ownership of every client touchpoint so you can systematically take ownership

By 90 Days

• Run all non-enterprise client onboardings independently — from initial technical scoping through sandbox, KYB, and go-live — with a repeatable process that requires zero engineering involvement per new client
• Build and own the proactive client communication system: API changes, documentation updates, product releases, and migration guides that go out before clients have to ask
• Partner with the compliance team to streamline the onboarding flow — reduce the number of hops between compliance, customers, and product
• Support pre-sale technical evaluations alongside the commercial team when needed — running technical deep-dives, answering architecture questions, and helping prospective clients understand how Bastion fits into their stack
• Identify patterns in client integration issues and feed them back to product as structured input — data-backed recommendations that improve the product for everyone

By 180 Days

• Manage a growing portfolio of client relationships across both mid-market and expanding enterprise accounts, with clear processes that scale without proportional headcount
• Build tooling and automation for the parts of onboarding and lifecycle management that are repetitive — templated onboarding flows, automated status updates, self-service resources that reduce time-per-client
• Help define the long-term shape of the TAM function — as client volume grows, refine how the function collaborates with the product, support and commercial teams
• Become the person the product team trusts to represent Bastion's technical capabilities to any client, in any conversation, without needing backup

Requirements

• SQL-savvy and comfortable with APIs
• Able to diagnose integration issues and speak credibly to engineering teams
• Technical enough to fix confusing documentation directly and build lightweight automation with internal tools
• Capable of taking ownership of technical onboarding and lifecycle experience
• Comfortable operating across two lanes: making sure new clients onboard with zero engineering effort per integration, and keeping existing clients informed, updated, and supported
• Ability to find ways to contribute in the first week and be fully productive in the third month
• Comfortable with fast-paced startup environment where specific work changes frequently

Location

• New York, US (Remote)
• Strong preference for New York City-based candidates, but open to remote candidates across the United States

Employment Type

Full-time